Payments: Clients must contact Smiley Photography to make payment for their session or event.

Balance Due: The remaining invoice balance is due on or before the day of the session or event.

Retainers & Payments: The retainer secures your date and is applied toward your total balance.

Client Cancellations: If you choose to cancel your session or event coverage, the retainer is non-refundable.

Short-Notice Cancellations: Cancellations made within 7 days of the scheduled date may result in forfeiture of any payments already made.

48-Hour Cancellations: Cancellations made within 48 hours of the scheduled date are non-refundable. If you choose to rebook, a $50 rescheduling fee will apply.

Rescheduling: Reschedule requests require at least 48 hours notice and are subject to availability. When a session is rescheduled with more than 48 hours notice, the original retainer will remain valid and a $50 rescheduling fee will apply. The new session date must take place within 30 days of the original date. Requests made with less than 48 hours notice may require a new retainer to secure a new date.

Weather: If weather conditions are unsafe or unsuitable, we will reschedule at no additional cost.

Weddings & Events: Wedding and event retainers are non-refundable; date changes are subject to availability and may require a new contract or updated pricing.

Approved Refunds: Any approved refunds will have a 10% transaction fee deducted.

I understand that life happens and will always do my best to work with you whenever possible while still protecting reserved dates and times.